FAQs (FAQs)

1- What should I do to be able to shop online Press Start?

To complete orders, our online store requires customer account creation with your billing and address data. This process is a safeguard for the client of all registrations and access to all automatic updates. All personal data is protected and safeguarded in accordance with the Data Protection Act (GDPR).

Register now and start enjoying the advantages of being a member Press Start! For more information, see our Terms of Delivery, Payment Methods and Guarantee and Return Policy.

2- When is my order sent?

If your product has stock availability, your order will be processed and shipped on its own day, if the payment is confirmed at the time of delivery, so that it can arrive on the next business day.

In the case of pre-reserves, whenever delivery of our suppliers is anticipated, they are sent before the release date. In this way we always try to deliver on the launch day or, on some occasions, even before. All the dates presented in the products are those provided for, and there may be changes to Press Start be an alien.

3- Can I raise my order in hand?

For the moment the physical store Press Start is closed to the public, after all the pandemic situation, working exclusively as Online store. Therefore, all orders must be processed through the e-commerce platform and shipping by carrier, without scheduling deliveries at hand, except for some very exceptional situation and after analysis.

4-1997, point 1.4.14- If you book a delivery, can I make the payment?

In the event of a possible schedule for the delivery/request of the products, this possibility presupposes the prior finalization of the online order and confirmation of payment, unless some previously agreed situation.


5- I will be safe case efet buy online?

Yes, absolutely. All transactions are controlled by national and international regulatory entities that critically oversee each financial transaction. Our payment policy is transparent and you can check all our conditions Security Payment.

6- What means of payment can I use?

We try to provide the customer with safe and diversified payment methods in order to facilitate the purchase process. Check allPayment MethodsIn operation.

7- How long is my order coming?

In case of stock availability, your order starts to be processed as soon as the payment is confirmed. We work with a trust distribution network that will ensure that you will receive your order at the minimum possible time, within the distribution limitations. You can check all shipping conditions.

8- I haven't received my order yet. What should I do?

You can contact by phone or email to general@pressstart. pt with the order reference to alert us about this situation. We will check the question immediately, so as to try to understand the problem and find the best solution so that you are not harmed


9- When are the orders in which the items purchased have different availability (e.g. a product has immediate availability and another will only be available a few days)?

If there is a great discrepancy of dates, we will send the products available immediately if they fall within the free shipping policy. However, there may be situations where the order is only shipped when all products are available for shipment. For all information, check point 6. of our Terms and Conditions.

10-1994, point 1.2.1- When are the reservations delivered?

Where delivery of our suppliers is anticipated, they are sent before the release date to receive the product in advance or on the launch day.


11- Are the products new and guaranteed?

Most products are new and sealed from certified suppliers, except for the exception in which they are listed as "User" in the title/description of the product. All guarantee rights are safeguarded in Press Start and new products are guaranteed three years. See all Guarantee conditions.


12- A Press Start buy used articles?

Yeah, we buy used items. We make the evaluation of the articles for cash value proposition and/or customer account. Check our Used Policy.

13- A Press Start sell used articles?

Yes, in parallel with our Used Purchase policy, we also sell Used articles. All Used or Refurbished will have this indication in the title of the article, as well as an identification tag in the image of the product page. Those used/refurbished are all subject to a judicious evaluation process before they are placed on sale, and are also evaluated through our Quality Control service after being sold.


14- Can I cancel the order?

Yes, but we only accept the cancellation if the shipment has not yet been processed and the order is not with the status of "Send". In that case, if you do not want the order and you want the refund, you must go through the return process of the article.


15- How do I know if my order has already been shipped?

You will only have to access the mail confirmation email, which contains the tracking code, or your myPress Start account and enter the “my orders” tab. There you will need to select the order and click on top shipping code. You will be redirected to the carrier's page where you can see everything about the location of your order - take into consideration that sometimes the information takes time to update. All orders with the status of "Submitted" is because it has already been processed and collected (or is in final collection process) by the carrier.


16- I can't answer the question I'm looking for, what now?

If this happens, you only have to send an email to general@pressstart. pt or else fill out the form Contact & Help existing both in the header and in the footer of the site.


17 - In case of contact on my part, how long does it take to respond?

Normally all responses are given within 24 working hours. You can also contact via Facebook or Instagram, for a more personalized service.